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So, someone has committed identity theft and used my identity to defraud people using eBay. I want to report this to eBay, but after scouring their site for the better part of an hour, I have yet to find a means of contacting them. No customer service email link, no phone number, just a labyrinth of recursive links inside their "help" files.

At first, I counted eBay as another of the defrauded parties, but the more I try and fail to contact them to alert them to the situation, the more I come to see eBay as a co-conspiritor in this crime. They seem determined to remain willfully ignorant of such transgressions, which makes them culpable. Tomorrow, I'm calling the Attorney General of Washington State, and if I still don't think eBay will learn of this, then I'll move on to the FBI. At this hour, I count eBay as a criminal organization.

Comments

( 14 comments — Leave a comment )
(Anonymous)
Oct. 11th, 2002 12:45 am (UTC)
http://pages.ebay.com/help/basics/select-RS.html
kmo
Oct. 11th, 2002 09:22 am (UTC)
Re:
Thanks for your help, annonymous poster, but I've been to that page. It looks like it would lead to an email link or feedback form, but it doesn't, or if it does eBay requires that I register with them before I get to the feedback feild. I don't want to use their service. I want to report a crime.
pjammer
Oct. 11th, 2002 01:14 am (UTC)
Slashdot article: EBay Letting Fraud Slide?

http://slashdot.org/article.pl?sid=02/10/10/1346223

Asshats.
kmo
Oct. 11th, 2002 09:49 am (UTC)
eAsshats

Thanks for that link, PJammer. It would have made for interesting reading before yesterday. Today, it makes for infuriating reading.

Until the forces of political correctness succeed in enshrining the "perpetual psychologically-insulated cocoons" which protect each of us from "the emotional bumps and scrapes attendant to everyday living" into law, it won't be illegal to act like an asshat. I think eBay's actions go beyond garden variety asshattedness and cross the line into actual criminal activity.
pjammer
Oct. 11th, 2002 11:50 am (UTC)
Re: eAsshats
For sure, ebay crossed well into the line of criminal negligence quite a while ago.

This isn't a political correctness issue - it's their willful ignorance of and their complicity in helping criminals abuse the trust of honest people.

eAsshats, indeed.
kmo
Oct. 11th, 2002 01:11 pm (UTC)
Re: eAsshats
"This isn't a political correctness issue..."

I know. I was just commiserating with you on an unrelated issue.
vyoma
Oct. 11th, 2002 03:36 am (UTC)
EBay is a huge source of Internet fraud. They actively look the other way and let people get ripped off constantly. I gave up on using EBay about two years ago after buying a piece of Indian art that was billed by an "accredited dealer" (according to EBay's own documentation) that was supposed to be 200 years old, but turned out to be a rather cheap reproduction. I reported this to EBay on no less than three occasions over a three month period and left negative feedback on the seller; EBay did nothing and, in fact, removed my feedback. When I asked why, they told me that the statement I'd left could amount to libel without documentation of my charge. I replied to them, stating that I'd had the piece examined and could provide written documentation, which I then scanned and mailed back to their customer service department.

I heard nothing from them after this despite a couple more tries to get some action taken. The amount in question for the piece was just under $300, too small to bother with real legal action, and since the seller was based in Thailand, small claims wasn't going to help. I gave up and took the loss.

About five months later, the seller who'd defrauded me was still selling Indian art on EBay using the same account he'd used when he ripped in me off. He may very well still be there, but I've refused to buy or sell anything on EBay since.
kmo
Oct. 11th, 2002 10:10 am (UTC)
eBay complicit in Fraud
Hey Bhairavan,

Thanks for that corroborating narrative. In this instance, I'm not the one who as injured financially, but someone else has lost tens of thousands of dollars (money they might have used to buy my car had they seen my legitimate ad on cars.com rather than the eBay scam ad). What's more, this guy's wife is pregnant and one of his cheif reasons for looking for an RX300 is the saftey factor. I bought that car when Lara was pregnant with my son for just that reason. I really identify with that guy. That, and seeing pictures of MY car parked in MY driveway -- photos taken by ME in response to what I thought was a good faith request for addition information from a legitimate buyer -- in that fradulent ad accompanied by MY words on eBay really burns my bacon!
saint_monkey
Oct. 11th, 2002 08:01 am (UTC)
the word on the street is: you can fill out ebay's "support" form, (previously provided) or write to support@ebay.com, or mail them physically at:
eBay, Inc.
Attn: Fraud Prevention
2125 Hamilton Ave.
San Jose, CA 95125
in addition,
ebay's 800 number is 800-322-9266

but the word is also, you will get no help. (in any case, after a careful review, ebay tries to limit their liability in the TOS to a MAXIMUM of $125, knowing this, i think i will NOT be selling any of my prints on ebay (an option i was considering))
Newsgroups of countless people scammed on ebay say to write to:
National Fraud Center http://www.fraud.org/ or 1-800-876-7060. (they handle things through the police in the area where the scam occurred.)

Net Check: http://netcheck.com/ (checks federal law and brings the FBI in if necessary... i'm not sure if fraud involving an automobile you do not own is in any way like grand theft auto.)

otherwise, try contacting the police. see what agencies they direct you to. (i might try the seattle PD, they may have more info and experience.)g
kmo
Oct. 11th, 2002 10:12 am (UTC)
Thanks, Saint Monkey Man.
I filed a report with Fraud.org last night. I'll be calling our state's Attorney General in just a minute.
seeker9
Oct. 14th, 2002 10:27 am (UTC)
Heh, you may want to look at this web page:

http://ars.userfriendly.org/cartoons/?id=20021013
kmo
Oct. 14th, 2002 10:49 am (UTC)
Very good
:-)

Thanks, Seeker.
(Anonymous)
Oct. 17th, 2002 09:20 am (UTC)
Article on msnbc.com
I was just reading about fraud on eBay last week...

EBay’s tough talk on fraud doesn’t withstand scrutiny
Wrongdoing goes unpunished, MSNBC investigation finds

http://www.msnbc.com/news/809148.asp

david@lucifer.com
(Anonymous)
Nov. 21st, 2002 08:13 am (UTC)
Here's the eBay customer service email
Hey,
I use eBay all the time. They are a very honest company. They just have many features. So it’s hard to find some of their links. I had a hard time finding the customer service link once. However once I found it, they were very helpful.
Anyway here’s the customer support for eBay.

cswebhelp@ebay.com

Speaking of fraud. If you want. Go to my website and read an article I wrote about an experience I had with my phone company. The title is.

‘The Story The Phone Company Doesn’t Want You To Hear’
Click the link below to read

www.datapeg.com/newsletter.htm

Thank you
( 14 comments — Leave a comment )

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