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Hughesnet Fair Access Policy

My HughesNet internet service ground to a near halt yesterday afternoon. I called HughesNet today to find out what was wrong. Here's what I learned:

What FAP (Fair Access Policy) Messages can I possibly get and what do they mean?
Your service provider implements a Fair Access Policy in order to guarantee a fair share of available bandwidth to all users. The details on the policy may be obtained from your service provider. [Note: The website may require an account to be created. Please contact Customer Service if you have any further questions.]. Your HN7000S receives periodic indications from the NOC about whether the Fair Access Policy is currently in effect and this controls the display of the following values:

Yes: This indicates that the Fair Access Policy was in effect during the past 5 minutes. This may occur if there is a high amount of data download by computers connecting via your HN7000S terminal, over a long period of time. Certain viruses can cause such activity; please make sure you have an Anti-virus program with updated virus definitions on every computer that connects to the HN7000S terminal. Also, if you have a wireless router or hub, please ensure that it is configured for access by your computers only.
Note: While the Fair Access Policy is in effect, you may notice some degradation in the peak download speeds and in some cases, this may also affect your browsing times.

No: This indicates that the Fair Access Policy was NOT in effect during the past 5 minutes.

Unknown: This indicates that the Fair Access Policy status is not known for the past 5 minutes. This may be a transient condition and may clear up in a few seconds.

So, what's "a high amount of data download by computers connecting via your HN7000S terminal, over a long period of time?" The answer is 325 MB in a 24 hour period. Yesterday, I let my son, who turns 7 today, watch Sonic the Hedgehog videos on YouTube. I'd guess he spent about 40 minutes engaged in that activity. That seems to have put us over the threshold and activated the choke collar on our account.

We pay $100 a month for this service. We'd quit, but we committed to 24 months when we signed up. It would cost us $700 to walk away from HughesNet at this point.

Does anybody know of any class action suites against HughesNet?


( 4 comments — Leave a comment )
Nov. 25th, 2007 11:24 pm (UTC)
if you find one let me know...I have had a year of it and finally I have dsl.

The dish goes next week.

it sucks and I think they are crooked.
Nov. 28th, 2007 12:58 am (UTC)
I don't know much about it...I have never heard of Husenet, is it satellite? Nothing to do with Howard I hope.

Are you getting some great TV too for that price, I mean if there is such a thing. I am on At&T, the first and last horseman of the monopcalypse and 10 gig on the average week isn't a problem so far.

My bet is you signed a contract saying you'd be "good." If worse comes to worse I guess you could upgrade, it may not cost that much.

Check back through your original contract... If the terms are clear, I doubt there are any class actions on the books.

Nov. 28th, 2007 01:23 am (UTC)
HughesNet is a satellite internet provider. Until recently, they were called DirecWav. It's just internet. We have three ugly satellite dishes on our roof. Two for DirecTV television service, and one for the HughesNet Internet. The DirecTV provides what it's supposed to.

We got the satellite internet service when we lived in the country. It was the only option at the time. Now, we live on the rural edge of the burbs, and we could get DSL for a fraction of the cost of this satellite internet "service."

You asked about the contract. It's not on my laptop hard drive, therefore I haven't a clue as to where it is or what it says. I've mentioned this on the podcast, but it's worth repeating; I give a false impression of my general level of mental functioning on the podcast. My ability to articulate fairly complex ideas on the fly is not representative of my general level of mental functioning. My wife has, without irony or humor, asked me to get an MRI to find out what the heck is wrong with my brain. Given that we don't (and in all likelihood never will) have health insurance, this MRI notion remains a pipe dream.
Dec. 1st, 2007 07:52 am (UTC)
Comcast does this kind of thing too, although never for such a small amount downloaded. They've called my friend up to harass him for using excessive bandwidth but will never tell him how much to reduce it by in real terms ("you must reduce your usage significantly"). Good luck, KMO!
( 4 comments — Leave a comment )

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