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Sprint Customer Service

I use Clear for internet. The service is ending and I need to make other arrangements. When? I thought I read somewhere that the service ends in November, but the Time Warner Cable dude who wants me to switch sooner rather than later told me that he thought Clear was shutting down service in Mid July (basically now).

I check with Clear/Sprint via chat.

My Question: When does my Clear service end?

Answer: November 6th.

Here's all the vacuous verbiage the CS rep had to cut and paste at me in order to answer that very simple and straightforward question.

Hello KMO. Please wait while we find a CLEAR specialist to help you.

Your question is: When will my Clear service stop working?

You have been connected to Norinee M.

Norinee M: Thank you for contacting Clear Chat Support, my name is Norinee.

Norinee M: Pleased to meet you, KMO!

Norinee M: I am sorry that you're having this concern. I will do my best to assist you today.

Norinee M: Is this also a good call number 1234567890?

KMO: Yes.

Norinee M: Thank you.

Norinee M: May I know your last name?

KMO: O'Connor

Norinee M: Thank you for the information.

Norinee M: Clear/Clearwire service will end November 6, 2015. Our parent company, Sprint, is in the process of implementing major enhancements to the Sprint 4G LTE Network. As a part of the deployment process, Sprint is shutting down the towers that support your CLEAR WiMAX / Clearwire Expedience service so that the spectrum can be repurposed to support LTE technologies.

Norinee M: We will close your account effective November 6, 2015 so that you will no longer be billed. You may contact us before this date if you would like to cancel earlier.

Norinee M: We will not be converting your service(s) over to Sprint.

KMO: November 6th. Thanks.

Norinee M: You can continue to use your service as you do today until November 6, 2015. After the Clearwire/CLEAR network is shutdown, there will no longer be any services provided by Clearwire/CLEAR and the company will cease most operations.

Norinee M: You're most welcome. I really appreciate your patience and understanding with this issue.

Norinee M: Is there anything else that I can assist you with at this time?

Norinee M: You're most welcome, KMO. It has been my pleasure assisting you.

Norinee M: Thank you for chatting with me today!
If you have any further questions or concerns, please feel free to contact us; we are available in live chat 7 days a week from 6 am to 9 pm PST.
Have a great day!

You may now close this window.

Thank you for visiting clear.com. You may now close this window.

Thank you for chatting with Clearwire. We value your feedback. Please click here to answer a few questions about your chat experience.

This was after a trip to the kitchen to write down the MAC ID on the bottom of the router and bring it back to my computer to recover my username so I could start the process of resetting my password so that I could connect with a CS rep via chat.

Leapin' lizards. I'm sure I'm not the only Clear customer who wants to know when the service will be ending. They can't put this important bit info in the FAQ?



( 2 comments — Leave a comment )
Jul. 21st, 2015 04:55 am (UTC)
I had a similar conversation with my neighbor just a few days ago. He fell to the pressure of the pitch and switched to the only cable option for all the phone, telly and internet needs. He's retired. He has expendable income, it seems.

It does seem weird that they are shutting people down so quickly with obfuscation and misdirection. I am similarly not impressed.
Jul. 22nd, 2015 09:40 am (UTC)
It almost sounds like an automated response ;)

I've had similar interactions with overseas call centres. There often seems to be a script they have to follow and there is no chance of diverting from that to get a quick answer.
( 2 comments — Leave a comment )

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